our payment methods

WE KNOW THAT BEFORE PLACING YOUR ORDER ... YOU HAVE TO TRUST US FOR THAT, BELOW WE WILL TELL YOU WHAT ARE OUR PAYMENT METHODS AND HOW THEY WORK

TIME

OF MANAGEMENT

T-SHIRTS / SWEATSHIRTS: 2 TO 7 BUSINESS DAYS
CROP TOPS: 12 TO 17 BUSINESS DAYS
TROUSERS: 2 TO 7 BUSINESS DAYS
KIDNEYS: 2 TO 7 BUSINESS DAYS IN SWIMSUITS: 2 TO 7 BUSINESS DAYS
NECK PANTIES: 2 TO 7 BUSINESS DAYS
CUPS: 2 TO 5 BUSINESS DAYS
FLIP FLOPS: 2 TO 4 BUSINESS DAYS

GOOD NEWS

FOR ORDERS IN SPAIN

New production centre in Barcelona! therefore the orders with destination Spain will be processed and sent faster. The date we indicate for "estimated delivery" on each product is an approximate date, but it may vary in a few days but don't worry, we will be many 😉

IMPORTANT INFORMATION

WHAT YOU NEED TO KEEP IN MIND

Please check all your details before confirming your order, we cannot take responsibility for any errors in the address. It is your responsibility to provide us with all the correct details in order to ensure a successful delivery.

In the event that there is an error in direction on your part, two things can happen.

    1. The package cannot be delivered and is automatically returned to us. This often happens when the address you provide is incomplete.

    2. If the address is incorrect, you would need to change the address to make the delivery attempt again. This would mean an additional cost for the customer which could vary between 2 and 11.50 euros if they want to receive their order.

HAVE TRIED TO TURN ME IN

THE ORDER AND WAS NOT AT HOME, WHAT SHOULD I DO?

In case they try to deliver to you and you are not at home, you can pick up your order at your nearest post office. The time your order will remain in the post office will be approximately 15 days. We try to be aware of all orders and notify you if this happens. However, it is your responsibility to be aware of the tracking code that we will send you once the shipment has been made,

If for whatever reason you have placed an order and have not received your tracking code please contact us. In the event that your order is returned because you have not picked it up, we will not be able to take care of it. However, we give you the option that if you pay the shipping costs again within 30 days of receipt, we will be able to send it to you again.

RETURN POLICY

DO YOU HAVE A PROBLEM WITH YOUR ORDER OR DO YOU WANT TO GET A REFUND? DON'T WORRY, WE TELL YOU HOW YOU CAN DO IT

FAQ

DO YOU NEED ANSWERS...? WE UNDERSTAND YOU, THAT'S WHY WE HAVE PREPARED SOME OF THE MOST FREQUENTLY ASKED QUESTIONS TO SAVE YOU TIME

Is it possible to change the address of a shipment?

It is possible to change the address of a shipment, as long as it has not left our premises. If it is possible to change the address once the order is in transit, but it costs between 2 ? and 11.50 ?.

Is it safe to buy online despite the pandemic?

Both Bearaver and our suppliers are taking the necessary hygienic measures to safeguard the health of our employees and customers. Buying online is still completely safe and there is no scientific evidence that the virus can be spread through the shipments.

How long does it take to ship?

The period of days varies from 1 to 20 working days from the time the order is processed. The delivery time will also depend on the type of product you choose, as at this time due to the COVID - 19 we have had to take a number of protective measures. For example, at this time if you order a T-shirt it will take 2 to 7 working days to be processed, whereas if you order a crop top it could take 23 to 28 working days.

*In some cases the product could take a few more days due to the fact that certain products are outside the national territory.

Will I receive a receipt for my order?

When you make a purchase, you will receive an email with the amount of the order.

Can I make payments through Bizum?

If possible, make payments for Bizum. If you want to make your payments by this means, please contact us and we will explain you how to do it

Is it safe to buy from bearaver? Is my data protected?

All your details will be protected and encrypted and we will not pass on your details to any third party or entity other than Bearaver, your details will only be processed for the purpose of processing orders and sending you advertising for our brand, provided you give us your permission.

Who pays the return costs?

The return costs are assumed by the customer, in the event that the product is defective or different from the item ordered, we will assume our error and you will not have to pay any costs.

Can the masks be returned?

Due to the current situation with COVID 19 and for hygiene reasons we do not accept return of masks.

What if I don't like the article and want to change my

We do accept return requests. In the event that the garment does not convince you and you wish to obtain a refund, you must notify us within a maximum of 15 days after receiving your order. You can see more information in the Shipping and Returns section.

.

Do you still have doubts?

Contact us and we will resolve them as soon as possible
Contact